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Terms and Conditions

Please read the terms and conditions carefully before ordering food online or registering on the website or accessing products or services from this website. By accessing or ordering from this Website, you are agreeing to the eatz terms and conditions.

Acceptance of terms and conditions:

1 Introduction:
  1. https://www.eatz.com is a new media venture owned and operated by EATZ ONLINE SERVICES PRIVATE LIMITED, a global software solutions provider, with its registered office at Block 2A, Apt #103, SMR Vinay Acropolis, Kondapur, Hyderabad - 500 084, Telangana, India.
2 By using www.eatz.com (here in after referred to as "eatz" or "Website"), you, the user/registrants of the Website ("you", "your", "User" or "Client") will be allowed to access the Website and the services (as defined below) through the website.

Contract Terms Between Client and eatz:

1Payments and Billing:
  1. Please draw Cheque/DD favoring " EATZ ONLINE SERVICES PRIVATE LIMITED "
  2. Payment against the invoice will be 100 % on booking. Work on services shall commence only after clearance of cheque/ pay order.
  3. All services are offered without any performance guarantee in terms of no. of enquiries, confirmed orders etc.,
  4. Charges for subsequent year shall be as per the then prevailing charges, which may by higher than current rate.
  5. Payments for online orders are taken using Cash on delivery and also via credit/ debit cards online payable to EATZ ONLINE SERVICES PRIVATE LIMITED. Payments received will be transferred to your account once in 15 days after deducting 10%.
2General Obligations:
  1. Webpage will be hosted after getting the approval from Client. After the approval EATZ ONLINE SERVICES PRIVATE LIMITED won't be responsible for the content and the image displayed.
  2. EATZ ONLINE SERVICES PRIVATE LIMITED will not be liable for any damages( Including, without limitation, damages for loss of business projects, or loss of profits) arising in contract, tort or otherwise from the use of or inability to use any site or any of its contents, hosted on any of eatz.com servers .
  3. You indemnify EATZ ONLINE SERVICES PRIVATE LIMITED of all claims, conflicts or legal proceedings arising out of all information, data, text, software, music, sound, photograph, graphics, videos, messages or any other material ( " content") posted on the website or privately transmitted. You undertake the sole responsibility to take necessary actions under such circumstances. This means that you (and not EATZ ONLINE SERVICES PRIVATE LIMITED.,) are entirely responsible for all content that is present on your webpage, posted or transmitted via the service.
  4. You are responsible for ensuring that that material on your site (hosted by eatz.com) complies with international and national laws. The contract shall be governed and constructed in accordance with the law of India without reference to its conflict of law principles.
  5. In the event of any dispute between the EATZ ONLINE SERVICES PRIVATE LIMITED and the client mentioned in the contract form in connection with or in relation to this contract, the same shall be adjudicated by the court of competent jurisdiction at Hyderabad, only and in exclusion of all other courts that may have jurisdiction in this matter.
  6. EATZ ONLINE SERVICES PRIVATE LIMITED reserves the right to cancel any listing at any time, and reserve the right to prohibit or restrict access to the services to anyone at any time, with or without cause. EATZ ONLINE SERVICES PRIVATE LIMITED reserves the right of removing the profiles of people who register with bogus addresses, telephone, and fax information.
3Identity and Account Security:
  1. EATZ ONLINE SERVICES PRIVATE LIMITED reserves the right to cancel any listing at any time, and reserve the right to prohibit or restrict access to the services to anyone at any time, with or without cause. EATZ ONLINE SERVICES PRIVATE LIMITED reserves the right of removing the profiles of people who register with bogus addresses, telephone, and fax information.
  2. You are solely responsible for actions taken under your password, and should not disclose it to anyone else. You cannot use your password for any unauthorized purpose.
  3. You agree to comply with all applicable laws, statues, ordinances and regulations concerning your participation in eatz.com services.
4Termination of a Service Contract:
  1. If at any point of time EATZ ONLINE SERVICES PRIVATE LIMITED finds that the information provided by you in your registration or webmail is false, EATZ ONLINE SERVICES PRIVATE LIMITED reserves the right to terminate your account.

Terms of Use Agreement:

1Ordering:
  1. Once you place the order, it represents a contract between you, the user and the restaurant. You must also ensure that the details provided by you are accurate and complete at the time of ordering online at eatz.
  2. If you have chosen to pay with credit or debit card, make sure that the details you provide are correct and also that you have sufficient funds to make the payment.
  3. Any Goods and Services purchased from this Website are meant for your use only. Resale of any such Goods or Services or acting as an agent for another party is prohibited under this agreement. If you are acting as principal only, you should contract the services.
  4. Please note that some of our Goods may not be suitable for certain age ranges. You should make sure that by carefully reading the product terms that the product you order suits the recipient's age.
  5. When you are placing an order from this Website, you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not share this information to a third party.
  6. We will take sole responsibility to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.
  7. Whenever you place an order in eatz is subject to availability, delivery capacity and acceptance both by us and the Partner Restaurant. Once you place an order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically and will just give you confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Partner restaurant will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.
  8. The Participating Restaurant will accept the contract and confirm it to eatz, only if the ordered Food Delivery and delivery capacity is available. If the details of the order are correct, the contract for the Food Delivery, Goods or Services will be confirmed through text message (SMS).
  9. In the case that Goods Offered by eatz were ordered, eatz will confirm availability together with or separately from Food Delivery.
  10. The confirmation message will specify delivery details including the approximate delivery time specified by the Participating Restaurant and confirm the price of the Food Delivery, Goods and Services ordered.
  11. If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.
2Prices and Payment:
  1. Once you place the order, it represents a contract between you, the user and the restaurant. You must also ensure that the details provided by you are accurate and complete at the time of ordering online at eatz.
  2. If you have chosen to pay with credit or debit card, make sure that the details you provide are correct and also that you have sufficient funds to make the payment.
  3. All prices listed on the eatz are correct at the time of publication, however, we may alter prices at any time in the future.
  4. All prices listed on the Website for Order Food by the participating restaurant listed on the Website reflect the price the participating restaurant or the third party provider charges at the time of listing. We give great care to keep the information up to date. If the price stated is not current and the restaurant informs us immediately after an order is placed, we will notify you about the price difference and you can choose to opt-out of the order.
  5. The total price for ordering food online, including delivery charges and other charges, will be displayed on the Website, when you place your order. The user need to pay the full price for the order and services provided. Payment has to be made either by cash or if available on the Website, by online payment (e.g credit or debit card).
  6. If you choose online payment, you must pay for your order before it is delivered. To make sure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your debit/credit card company may also conduct security checks to confirm it is you placing the order.
3Delivery:
  1. Delivery period quoted at the time of ordering may subject to change. We do not warrant for the food delivery specified during the order process. Goods will be delivered based on the address you entered.
  2. It is the Participating Restaurants sole responsibility to provide you the food delivery on time.
  3. Please not that it might not be possible for Participating Restaurant to deliver food to some locations. In this case, we will inform you by using the contact details that you provide during the order process.
  4. We are not liable to you for any losses, damages, charges, or other claims that you may incur as a result of late delivery.
4Takeaway:
  1. After submitting an order to us, we will provide you an order number and send the details of your order to your email/phone number which you have entered during the order process. Please note that this is just an acknowledgement of your order, but not acceptance.
  2. Acceptance of your order will take place only when we send you a message to your mail/phone number that the restaurant has received and accepted your order. If the restaurant is unable to fulfill your order you will receive a message stating that your order has been declined.
  3. Please make sure the email address and phone number you provide is correct and in proper working order, as all the correspondence regarding your order is sent to your mail/phone number.
  4. All food preparations are the sole responsibility of the Participating Restaurant. We will notify you if we become aware of an unexpected delay.
5Cancellation and Refunds:
  1. Orders can be cancelled any time up, until the moment that they are dispatched.
  2. In case, cancellation was made in time and once the Participating Restaurant has accepted your cancellation, we will refund your full amount to your respective debit or credit card within 14 working days, which includes the initial delivery charges and other claims, as applicable.
  3. eatz may cancel an order if the product is not available for any reason. In this case, we will alter you and ensure to return any payment that you have made.
  4. In the unlikely event, if Participating Restaurant delivers you a wrong item, you have the right to reject the wrong item and you shall be fully refunded for the missing item.
  5. If the Participating Restaurant can only provide you partial delivery (few item may not be available), its staff should inform you or offer you a replacement for missing items. You also have the right to refuse a partial order before delivery and get a refund.
  6. eatz is not responsible for wrong or partial delivery. You need to resolve the issue directly with the Participating Restaurant.
6eatz Point System:
  1. By placing orders and reserving a table directly through https://www.eatz.com will be subject to earn points using the point system.
  2. The number of points earn may vary in placing order with different restaurants depending on the agreement between eatz and the restaurant.
  3. Please make a note that if your order is cancelled or refunded, eatz will exclude your earn points from your account.
  4. You need to reach minimum number of points, to obtain a discount voucher or free meals.

To proceed with your registration, please enter the One-Time Password received via SMS on your registered mobile phone(988xxxxx83) and click on continue.

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